A live job simulation for hiring customer support and guest-services agents
Put a candidate through a live, timed shift of the real work. Chats, emails, a phone call and a teammate all land at once, and AI plays the customers. You get a report of what they did, in their own words.
One link per candidate. Nothing to install. No account needed.
A wrong hire on the support floor is expensive, and hard to see coming.
Sources: NICE, Managing the Modern Contact Center (2025 survey of 400 contact-centre leaders in North America and EMEA); SQM Group.
Hiring for a customer-facing job runs on a conversation. But an interview rewards the skills of interviewing: confidence, a rehearsed story, saying the right thing. The person who talks best about handling a hard customer often isn't the one who handles it well.
It's the difference between asking someone if they can swim and watching them swim. Rehera puts a person into a shift of the actual work and shows you what they do in it.
Both are friendly. Only one of them gets the guest out of the airport. An interview would struggle to tell them apart. The shift and its report don't.
Elena Ruiz, hotel guest
“Your airport transfer never showed up. I've been standing here for 40 minutes with two tired kids. What is going on?”
Her booking says: transfer at 18:30 from Terminal 2. She landed at Terminal 1.
Candidate A
“I'm sorry, that's a long wait with two kids. I've just checked your booking: the driver was sent to Terminal 2, and you're at Terminal 1. I'm calling him now and he'll meet you at door 4 in about ten minutes. I'll message you as soon as he's on his way.”
What the report shows
Candidate B
“I completely understand how frustrating this must be, and I sincerely apologise for the inconvenience. Rest assured we take this very seriously. As a gesture of goodwill, I have refunded your entire stay.”
What the report shows
Made up for this page, to show the idea. It is not from any real shift.
Start with a ready-made shift at a made-up company, in payments and commerce or in hotels. Or paste links to your public help pages and Rehera builds a shift around your product. You read and edit it before anyone's invited. That part is still in beta.
Each candidate opens their link, reads the playbook and starts the clock. For 10 to 30 minutes, tickets arrive by chat, email and phone, and from a teammate. AI answers as each customer and reacts to what the candidate writes. Every candidate for a role gets the same shift.
A minute or two after they finish, you have seven skills scored, any rules they broke, what they noticed, measured timings and the whole conversation. Then you decide.
Send the link after your first screen. The candidate takes the shift in their own time, any time in the next 14 days. You read the report before you decide who to interview.
Good when you have more applicants than interview slots.
Share the link on a video call and ask the candidate to share their screen. You watch them work the shift. The report is ready a minute or two later, with three questions to ask about what you just saw.
Good for a final round, when you want to talk the work through together.
Either way, the candidate needs a browser and sound for the phone call; a laptop is best. They can try two practice tickets before the clock starts, so nobody loses time learning the screen.
Every score comes with the candidate's own words. Software checks each quote against the conversation and removes any that isn't word for word.
Quick and warm with customers, and the first reply to the urgent account went out in under a minute. Promised a refund above the limit without approval.
Promised a €900 refund. Anything above €300 needs the team lead's approval first.
“I've put the full €900 through for you now, you'll see it tomorrow.”✓ Robin's exact words, to a customer by email. Checked against the conversation.
“Three days without bookings is serious. I'm staying on this until it's fixed.”
Capped at 35 because a playbook rule was broken.
You choose how much each one counts for the role. The overall score is a weighted average you can work out yourself.
Rehera is new, so don't take our word for it. Run it on people whose work you already know, and see whether it puts them in the order you would.
Talk about a pilotIf the shift ranks your team the way you would, you've got a reason to use it on candidates. If it doesn't, you've lost an afternoon.
You choose 10 to 30 minutes when you set up the role; 15 is usual. Before the clock starts they can try two practice tickets, which are not timed or scored.
A browser and sound, because one of the customers phones in. A laptop works best. They can talk on the call with a microphone, or type. There is nothing to install and no account to make: they open the link you send them.
No. The report gives scores, the candidate's own words as evidence, and a suggestion. It never rejects anyone. A person reads it and decides, and that decision is recorded next to the report.
The playbook and help centre are open for the whole shift, as they would be on the job. Pasted text, time away from the tab and replies faster than anyone can type are listed in the report, for you to weigh. They never change a score on their own.
Yes. Paste links to your public help pages and Rehera builds a shift around your product, with your kind of customers and rules. You read and edit it before anyone is invited. That part is still in beta. There are also ready-made shifts for payments and commerce, and for hotels.
A shift built from your help pages can run in English, Dutch, German, French or Spanish. The ready-made shifts and the screens around them are in English for now.
You choose how long a candidate's record is kept, from 30 days to a year (90 days unless you change it), and the candidate is told before they start. After that the whole record is deleted. What they say on the phone call is turned into text by a voice service; the recording itself is not kept by Rehera. How candidate data is used.
Not yet. You send each candidate a link and read the reports in Rehera. If you use a system like Greenhouse, tell us which one: it helps us decide what to connect first.
We're starting with pilots on teams like yours, so there is no price list yet. Talk to us about a pilot.
Rehera is built in Amsterdam by a founder who spent more than seven years in support and operations at a payments company: answering tickets, leading a support team and hiring for it. Today Rehera is for hiring support and guest-services agents. Using the same shifts to prepare new joiners comes later.
The demo is a short shift at a made-up payments company. You answer the tickets, then see the report a hiring manager would get.